TCS E-mail Writing with Examples and Latest questions for preparation

TCS E-mail Writing with Examples and Latest questions for preparation

Important:

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TCS Email Writing section is no longer a part of TCS online test from the year 2018. This section has been replaced with the Coding section. So refer the below links to stay updated.

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TCS has introduced an E-mail writing test for all the candidates. In this article, we will discuss how to crack the test and tips to prepare for the test. In TCS Recruitment, E-mail writing is the major elimination round, so you need to be very careful while attempting this section.

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Let’s look at the structure of the E-mail writing round.

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Outline: A scenario will be given with some set of phrases, which you will have to use while writing the E-mail.

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Duration: 10 Minutes

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Range of Words: E-mail should not be less than 50 words at any cost. The word limit for E-mail writing is 70 to 80 words. Sometimes, limit is mentioned in the question. In that case, you have to write E-mail within the word limit.

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Tips to crack the E-mail writing round

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1. Usage of words

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Don’t make spelling mistakes. Be sure about the words you are using. Better avoid using words for which you do not know the meaning.

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2. Avoid typing errors.

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3. Use simple sentences rather than compound and complex sentences.

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4. Proper word order is very important to convey the intended meaning.

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5. Don’t skip any of the given words/phrases.

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6. Use formal salutations.

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Avoid use of “Dear” and if you are not clear about the gender of the   name given avoid using title. You may use “Dear Sir/Ma’am”.

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7. Keep your E-mail crisp and to the point.

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8. Proper signing the E-mail is essential.

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Sign the name with the name provided in the question, do not use your own name. In case it is not mentioned then only use your own name with proper designation. Always write “Regards”, “Thanks”, “Warm Regards” before signing it.   

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Few examples of effective E-mails

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Q1. Using the following phrases, write an E-mail to the customer Mr. Gill Roy explaining delay in the project.

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Payment processing system – Schedule – 10th May (Friday) –     Unexpected power outage –3 days – overall delay – 7 days – includes recovery of lost work – will not recur.

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Answer:

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Dear Gill,

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The project “payment processing system” was scheduled to be delivered on 10th May (Friday). However, due to an unexpected power outage in offshore site for past 3 days we have lost some of our work for which we don’t have backup. Hence, we are expecting an overall delay in the delivery for a maximum of 7 days which includes recovery of lost work. Within this period the team will work on the issues and everything will be sorted out. Apologies for the delay and we will ensure that such mistakes will not recur in the future again.

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Q2. You are the project manager and you took Billy to your project for delivering a service. Using the following phrases write an E-mail thanking Billy for completing your project work.

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Accepting join – project months’ time – location constraints – flexibility – hard work –technical expertise invaluable – high complexity task – co-operating – deliver service –critical moment – deadlines – saviour – look forward – to working with you – all the best

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Answer:

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Dear Billy,

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I thank you for accepting my request to join our project for a month despite location constraints. I appreciate your flexibility and hard work. Your technical expertise proved invaluable to us when we had a high complexity task to be delivered. Thank you for co-operating with the team to deliver this service at the critical moment when we were chasing deadlines. You were a saviour and I look forward to working with you in near future. All the best!

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Q3. As a recent buyer of their car, write an E-mail to the Manager of Smart automotive company, Mr. Ahmed, regarding the poor quality of service facility available in the city. Sign the E-mail as Chopra.

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very few – service centres – complaints – pending problems – maintenance – cost – time -delivery – increase – customer satisfaction

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Answer:

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Dear Mr. Ahmed

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I bought Fiat Palio from “Sridhar Fiat show room” in Nagole.  Recently, I faced a small problem with the AC of the car and brought the car for maintenance. But to my utter surprise, the showroom staff told me that service is not available in their showroom and they asked me to take the car to a nearby service centre. I found that there are very few service centres available compared to sales showrooms, and there are many complaints regarding this.  This in turn is causing a lot of pending problems and increased maintenance cost, time and delivery time. I would like to suggest that if more service centres are opened in the city, customer satisfaction will go up which will finally convert into more sales.

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Thanks and Regards,

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Chopra

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